Support
For the customer, support means help in need. Our team has all the necessary tools to help you as quickly and smoothly as possible. We can be reached by phone at the following number: +32 (0)51 200 028. An expert will speak to you in your native language.
Using Teamviewer, we can log in online and analyze the problems in great detail. Also, all problems are tracked in our ticket system. This way all questions can be tracked centrally and we can help our customers faster and solve their problems in a targeted way. At the bottom of this page you can find frequently asked questions and manuals about our software.
General
How do I contact ADOPT id PLM support?
For urgent questions, please call us at: +32 51 200 028
For other support related questions, please send an email to support@adopt-id.com.
Opening hours of our support:
Monday 9:00 - 12:00 13:00 - 17:00
Tuesday 9:00 - 12:00 13:00 - 17:00
Wednesday 9:00 - 12:00 13:00 - 17:00
Thursday 9:00 - 12:00 13:00 - 17:00
Friday 9:00 - 12:00 13:00 - 16:00
Saterday Closed
Sunday Closed
How do I manage my licenses?
Suivez ce lien pour savoir comment télécharger ou modifier votre fichier de licence à partir du Siemens Support Center. Si vous avez d'autres questions, veuillez contacter notre Service d'assistance.
Solid Edge
How to install Solid Edge 2024?
The manual to install Solid Edge can be downloaded below.
If you want us to do this for you, please contact our support.
Get access to this file by submitting your e-mail address.
What hardware do I need to run Solid Edge?
You can find this information on our Hardware System Requirements page.
Is Solid Edge compatible with Windows 11?
Yes, Solid Edge has been certified to run on Windows 11 Enterprise or Professional (64-bit only) beginning in Solid Edge 2022 Maintenance Pack 2 and later.
Can I use a Cloud-Enabled License?
If you own a Node-Locked License then you can convert it to a Cloud-Enabled License yourself. Check out our manual on how to convert it:
Get access to this file by submitting your e-mail address.
Siemens NX
How to install Siemens NX?
Get access to this file by submitting your e-mail address.
How to install license server for Siemens NX2212?
Get access to this file by submitting your e-mail address.
Request a TeamViewer session
Click on the button below to request a TeamViewer session:
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